Please read this information before using the website or ordering a service.
Last update: January 2, 2026
This information governs access to and use of the Hestia Innovation website (the “Site”), published by Hestia Innovation (the “Publisher”), and, where applicable, the sale of services (website, design, SEO, automations, maintenance, etc.).
By accessing the Site and/or requesting a service, a quote, or placing an order, you acknowledge that you have read and accept these terms.
In the event of any conflict between these terms and a signed quote/contract, the signed quote/contract shall prevail for the relevant service.
Hestia Innovation – Sole proprietorship – 3 voie Emilie Bouchaud 94500 Champigny sur Marnes
Contact: vivien.noel@hestia-innovation.com – Phone: +33 6 49 34 96 11
Registration: 842 733 941 RCS - Nanterre – Intra-community VAT: Not applicable
Vercel (or any other hosting provider potentially chosen by the Client as part of a service).
The Site is accessible 24/7, except for interruptions due to maintenance, updates, technical incidents, outages, or force majeure.
The Publisher may suspend or limit access to the Site for security, maintenance, or improvement reasons.
The scope, deliverables, timelines and price of the service are defined in the quote, commercial proposal or purchase order.
The service is deemed delivered upon the website going live and/or the handover of the agreed access, credentials or files.
The Client has the validation period stated in the quote (or, failing that, 7 days) to notify in writing any non-compliance with the agreed scope. After this period, the service is deemed accepted without reservation.
Any request or change not expressly included in the initial quote is considered out of scope and may be subject to an additional quote.
Minor defects that do not substantially affect use cannot justify refusal of acceptance or blocking payment.
Unless explicitly stated otherwise in a maintenance contract or quote, no maintenance, support, update, fix or assistance is included after delivery.
After delivery, any intervention (corrective, evolutive or preventive maintenance) will be subject to a separate quote or contract (fixed price, subscription, or time-based billing).
A free fix is only due if a bug is reproducible, attributable to the Publisher, and identified within the validation period defined in the quote (or, failing that, 7 days after delivery).
The Publisher is not required to intervene for free in case of malfunction caused by: (i) a modification by the Client or a third party, (ii) an automatic dependency update, (iii) a hosting/DNS/configuration change, (iv) a third-party service, (v) an attack or vulnerability occurring after delivery.
Unless otherwise stated, the Site and its content (texts, images, logos, graphic elements, code, documents) are protected by intellectual property law.
Any reproduction, representation, adaptation or exploitation without prior written authorization is prohibited.
As part of a service, transfer or license terms (code, design, content) are defined in the quote/contract. Failing that, a license to use is granted to the Client for the intended purpose, without automatic transfer of ownership.
The Site and/or services may integrate third-party services: hosting, analytics, CRM, forms, email, APIs, automation tools, open-source libraries, etc.
The Publisher has no control over these services and cannot be held liable for their content, availability, interruptions, pricing changes, terms changes, limitations, outages, or practices (cookies, personal data, security).
Any unavailability, data loss or incident originating from a third-party service is the responsibility of the relevant provider.
The Client is responsible for the security of their access (passwords, admin accounts, hosting access, DNS, Google accounts, etc.) and agrees to use strong passwords and two-factor authentication when available.
Unless under a specific contract, the Publisher does not provide security monitoring, intrusion detection, or incident recovery.
The Client is responsible for backing up their content and data. The Publisher may offer backup and restore solutions under a separate maintenance contract.
The Publisher cannot be held liable for hacking, a security breach, a leak or data loss occurring after delivery, in particular if access has been compromised or if changes were made by the Client or a third party.
The Site and services are provided “as is” and according to the technical standards in force on the delivery date.
The Publisher is subject to an obligation of means and not of results, notably regarding performance, natural referencing (SEO), accessibility, conversion, security or availability.
The Publisher cannot be held liable for indirect or intangible damages, including in particular: loss of revenue, loss of business, loss of opportunity, data loss, loss of profit, reputational harm, commercial loss, or third-party claims.
The Publisher cannot be held liable for malfunctions attributable to the host, third-party services, software updates, a configuration change, or any intervention by the Client or a third party after delivery.
The Publisher’s total liability, for all causes combined, is strictly limited to the amount actually paid by the Client for the service giving rise to the dispute.
No clause limits the Publisher’s liability in case of fraud, gross negligence, or where the law prohibits it.
Services, prices, timelines and payment terms are described on the Site and/or in the quote or purchase order.
Unless otherwise stated, a deposit may be required before work starts. The balance is due upon delivery.
Any late payment may result in suspension of the service and/or deliverables after formal notice, without entitling the Client to free maintenance or compensation.
Any out-of-scope request will be subject to additional pricing and may change timelines.
In the absence of a maintenance contract, post-delivery interventions are billed on quote or time spent.
These terms are governed by French law.
In case of dispute, the parties will seek an amicable solution. Failing amicable agreement, jurisdiction is granted to the competent courts within France, subject to any mandatory rules to the contrary.
